» Entries tagged with "message"

Why The Work Never Ends

I started work today with the best intentions. I had a list of what I had to accomplish along with a realistic plan of attack. After I sat down and finished my first task, a call came in: CLIENT: A detective came to see me and I pled guilty ME: What? CLIENT: It’s an emergency. I pled guilty. ME: You mean you confessed? CLIENT: Yeah, I pled guilty. I told him all the other stuff I did. ME: Did you say you had a lawyer? CLIENT: No, I just talked to him. He read me my rights and stuff. ME: Why did you talk to him? CLIENT: I don’t know. We’re gonna need to add the new charges to the current plea. ME: What new charges are there going to be? CLIENT: It doesn’t matter, … Read entire article »

Filed under: Clients

Availability

In the process of calling out a lawyer named Christopher J. McCann who apparently felt the need to employ some scumbag marketing tactics by having someone else send out a request for a guest post, Brian Tannebaum wrote as follows: I just wonder why Chris has hired someone to go find lawyers and try to sell himself on their blogs. Can’t he send his own email, or “call directly?” Where’s the “personal service” Chris. Chris? That highlights a fascinating phenomenon that would probably be easiest to explain with some examples. I know a lawyer who sucks. Okay, I know a bunch of lawyers who suck. They never answer their phones. They never respond to emails. They can’t even be bothered to respond to a desperate text for a … Read entire article »

Filed under: Clients, lawyers, Marketing

The Double-Call

Sometimes one call isn’t enough. That’s what a number of my clients seem to think, at least. My phone will ring, but I either miss it or can’t pick up because I’m busy. Sure enough, the same number will call again after having not left a message moments before. It’s the dreaded “double-call,” a phenomenon every attorney encounters at some point. It isn’t just clients that do it either. Other attorneys, police officers, and legal assistants do it too. Admittedly, the tactic can be helpful. If I miss the first call because I’m a little too slow picking up and the number shows up as unknown, it’s nice to have a second chance. The tactic is less helpful when I’m not picking up … Read entire article »

Filed under: Clients

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