» Entries tagged with "phone calls"

The Double-Call

Sometimes one call isn’t enough. That’s what a number of my clients seem to think, at least. My phone will ring, but I either miss it or can’t pick up because I’m busy. Sure enough, the same number will call again after having not left a message moments before. It’s the dreaded “double-call,” a phenomenon every attorney encounters at some point. It isn’t just clients that do it either. Other attorneys, police officers, and legal assistants do it too. Admittedly, the tactic can be helpful. If I miss the first call because I’m a little too slow picking up and the number shows up as unknown, it’s nice to have a second chance. The tactic is less helpful when I’m not picking up … Read entire article »

Filed under: Clients

What BigLaw Taught Me

I’ve recently had a few opportunities to interact with BigLaw. I was fortunate enough to see a few honest-to-goodness BigLaw lawyers work their magic in an initial consultation, and I even got to experience, through a client, the type of service BigLaw provides. Being the unselfish guy I am, I am going to share with you the five essential lessons I learned watching BigLaw. Follow these, and you’ll be representing clients like BigLaw in no time flat. 1) Don’t Answer Your Phone That’s right, don’t even think about picking it up. This rule doesn’t just apply to famous partners with national reputations, but also to junior associates. Lawyers may know that you don’t go to court very often, if at all, but your clients don’t. I … Read entire article »

Filed under: Practice in General

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