Customer Service Self Help
I had the displeasure yesterday of spending quite some time in a court with about the most hostile staff around. As soon as I made it past the security guard, who was pretty friendly, I got nothing but scowls from the various clerks, who seemed to react to me with either anger that I dare interrupt their important work with my presence or concern that I might inconvenience them by asking them to do something for me. You’d think I was showing up to fire them or unleash some sort of horrible unpleasantness on the office. Lucky for them, I didn’t need any help prior to my hearing. They stopped glowering at me and returned to work as soon as I walked past their little area and into the prosecutor’s office. … Read entire article »
Filed under: Courts
Guilty Until Proven…
Oh, who am I kidding? They aren’t even going to let you prove yourself not guilty. Not before it’s too late, at least. I’m talking about the Town of Gilbert again, and this time it isn’t your car or your money that they’re after. It’s your driver’s license. The situation where I was recently reminded of how evil Gilbert is involved a client who received notice from the MVD telling him his license was suspended for failing to appear for a court hearing in Gilbert. If you get stopped for DUI in Gilbert and they take a blood sample, which they probably will, you may have to wait for a summons from the court instead of getting a ticket and a court date right there at … Read entire article »
Move Along, No Preferential Treatment Here
Last Thursday, we faxed a motion to continue trial to Mesa Municipal Court at 10:02 a.m. We sent the state a copy too, of course, though we’d also told the assigned prosecutor what we were going to do the day before. The court called us at 2:25 p.m. and left a message about getting our position on the state’s motion to continue trial. That’s right, the state’s motion. Not ours. The motion the state didn’t bother faxing us until 3:45 p.m. I called the court back sometime shortly before 5:00 p.m. and spoke with a very pleasant lady. She wanted to know my position on the state’s motion. I told her we didn’t oppose it and had in fact filed our own motion. She asked … Read entire article »
Filed under: Courts
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